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Site Goals
To meet each goal, users may need to engage in different tasks, such as navigating different paths. By articulating your goals in concrete terms, you can focus your site’s design and what to test.
Example Site Goals
Receive donations and present mission
Provide legal information
Reach out to potential donors
Email. No matter whether you love it or hate it, it is a part of the office routine for many. However, there are ways to make it less time consuming. One of those ways is through the use of templates for emails that need to be sent frequently using standard wording. Today, we will focus on how to create templates in Gmail. Then, we will be back next time with directions for Outlook.
LSNTAP is pleased to announce the launch of our new microcast. Everyday Tech Tips is a screencast that features short tips to make work more efficient. Some of the tips that we'll feature may be familiar to you, but they may be new to others. Stick around because we are sure to feature something that will make your work day more efficient and even fun on occasion.
Today, we are featuring the project "Tour of a Colorado Courthouse" being developed by Colorado Legal Services, HELM Studio, and NuLawLab at Northeastern University. The project gives website users, including self-represented litigants, the opportunity to navigate through a Colorado county courthouse while learning about services provided at the court, court personnel and their roles, rooms and room layouts at the court, including the self-help center, and court protocols and processes. 360 degree photography was used to further immerse website users into the experience.
Today, we are heading west to California to meet Susan Vincent. Susan is the Legal IT Manager for the Legal Aid Foundation of Los Angeles. Over the last few years, Susan has worked on technology projects involving LegalServer, SharePoint, Microsoft Power Platform, Business Process Improvement, and Tech Trainings.
In the next year, Susan will be tackling the following projects:
Today, we are spotlighting community member Miri Pogoriler. Miri is the Project Coordinator at Judicare Legal Aid and has worked on projects related to legal kiosks, automated forms, guided interviews/triage, pro bono portals, and Legal Server. In the next 12 months, Miri will be focusing on facilitating the creation of the Wisconsin Law Help website which will act as a state-wide portal to guide residents to appropriate sources of legal help and substantive self-help resources.
No matter whether you love it or hate it, email is a part of the office routine. However, there are ways to make it less time consuming. One of those ways is through the use of templates for emails that need to be sent frequently using standard wording. Today, we will focus on how to create templates in the Microsoft 365 version of Outlook.
New! Skill Builder Webinar Series
Title: Assemble Documents Faster Using Tools in Word
Special Guest: Deborah Savadra, the Legal Office Guru
User Tasks
Once you articulate your site’s goals and the steps users must take to complete these goals, you must articulate specific questions or tasks. Frame your questions to ensure users can accomplish realistic tasks that reflect concrete goals.
Some questions that you could ask include:
Can a first time user find my agency’s mission?
Can a return user remember how to find my agency’s contact information?
The Law Center for Better Housing, Illinois Equal Justice Foundation, and the Lawyers Trust Fund of Illinois have teamed up to create Rentervention: a Chatbot Navigator and Expert System.
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