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Mediated vs. Unmediated Testing
Below are some of the differences between mediated and unmediated user testing.
Mediated
Unmediated
Staff person walks the tester(s)through a series of tests and follows a script
Less structured allowing the user to act naturally with minimal input
Script describes the test, handles user questions, and concludes the test
Technology Assessment Defined
In this section, there is a discussion on what firms can do to prepare for a technology assessment to ensure efficiency and mitigate potential roadblocks.
Introduction
This toolkit provides an overview of collaboration technologies that are commonly used across legal aid organizations. Included within are best practices and practical resources to support effective collaboration and communication.
The evolution of collaborative technology has opened the door to new and unprecedented methods of communication, within the physical office and well beyond. Organizations have been given the opportunity to expand their operations far beyond the constraints of physical location. Hiring qualified candidates, providing excellent client services, and collaborating with other agencies have become easier than ever before.
List of CMS we are reviewing:
PRIME OFFICE 16
Common Virtual Meeting Tools
There are several virtual meeting tools available. In this section, we will discuss the tools most used by legal aid firms, some best practices, and policy considerations when using these tools.
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