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Because everyone has a right to a safe home, Northeast Legal Aid (NLA) is shaking things up with their new website UpToCode. Through a series of guided interviews, the free service helps tenants do the following:
Discover their rights under the law;
Report problems to their landlord, a city housing inspector, or the court; and
Get a court order to enforce repairs or to get compensation for illegal landlord actions.
Additionally, tenants can find answers to their questions, read the code, and document the issues with their home.
Self Test/Self Audit
Scenario: You want to test your site's usability, but you have limited time and resources.
What/Why: A self-audit can help you find usability problems. By looking at your site objectively, using the Heuristic Evaluation form to find potential problems, writing questions and testing yourself you can easily surface issues that impact your site. See tech tips in rectangular boxes throughout this guide for additional resources.
Come to our quarterly open forum meeting to meet our staff, ask questions, learn about other members, and share what you are working on. Meetings are held the last Thursday of January, April, July, and October at 3 pm on Zoom.
Register to attend here.
We are so excited that Melissa Afterman of Learn Ergo will be leading a session on office ergonomics on Tuesday, May 16th at 3 pm EDT.
During the webinar, Melissa will be doing up to four live assessments of office spaces using photos submitted by members of the community. If you are interested in having your workspace assessed, use the link below to submit photos by May 5th. (Please note that it is not possible to assess all submitted spaces so submission of photos does not guarantee assessment).
Please note that this webinar will not be recorded.
Heuristic Evaluation
Scenario: You want to compare your website's interface against a set of widely accepted principles with a few people to assist.
What/Why: Heuristic evaluation involves a small set of evaluators examining an interface and judging its compliance with usability principles or "heuristics". Use a heuristic evaluation form to help you identify key problems (form attached). According to Nielsen, just 5 evaluators can detect 85% of errors with this method!
"Accessibility" is a box to check off when launching a website, but what does it actually mean, why does it matter, and how do I actually achieve an "accessible" site?
Moderator: Sarterus Rowe National Technology Assistance Project Coordinator
This session focuses on how to create tech training for staff. Guest speakers Ellen Samuel, Michael Hernandez, and Terry Lawson discuss how to decide what training is needed, how to meet the learning style needs of staff, where to find resources, and more.
Please note that although the material are focused on tech training, much of the material is applicable to creating any kind of training.
Upsolve provides education, tools, and online community to those wanting to overcome their debt, access their rights, and rebuild their financial situation.
A/B Testing or Comparison Testing
Scenario: You have a few options in design layout or navigation.
Validation Test or Verification
Scenario: You are about to launch your new website!
What/Why: Validation tests ensure your website meets certain standards. Set benchmarks for how long tasks should take and evaluate your users against these benchmarks. This quantitative data is measured and can help identify any problem areas.
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