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Join us for this two hour session all about phone service on October 12 from 2-4 pm EDT. During the first hour, service providers will be given about 10 minutes each to share their product features. The second hour will be an open forum for the community to share what is working for their organization (or not), ask questions, and learn from each other.
Register here to attend.
Remote testing
Remote testing allows you to conduct usability tests with the participants utilizing their own computers through online usability programs. Although these can be customized, overall the tests are between 15 and 30 minutes and contain 3-5 tasks per test. They can be moderated or unmoderated, depending on your needs and the platform.
In-person testing
In person testing allows you to see and interact with users in real time, with minimal barriers. If you choose to test your site with in-person testers (where you monitor and your testers share a physical space) there are a few options:
Mediated vs. Unmediated Testing
Below are some of the differences between mediated and unmediated user testing.
Mediated
Unmediated
Staff person walks the tester(s)through a series of tests and follows a script
Less structured allowing the user to act naturally with minimal input
Script describes the test, handles user questions, and concludes the test
Technology Assessment Defined
In this section, there is a discussion on what firms can do to prepare for a technology assessment to ensure efficiency and mitigate potential roadblocks.
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