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Testing Metrics
Once you have identified what you are testing, you must determine what metrics to collect. Your metrics will impact the type of test you conduct. Below are metrics you can collect, broken down by quality components which were introduced earlier.
Learnability: How easily a user can accomplish a basic task the first time on the site.
Because everyone has a right to a safe home, Northeast Legal Aid (NLA) is shaking things up with their new website UpToCode. Through a series of guided interviews, the free service helps tenants do the following:
Discover their rights under the law;
Report problems to their landlord, a city housing inspector, or the court; and
Get a court order to enforce repairs or to get compensation for illegal landlord actions.
Additionally, tenants can find answers to their questions, read the code, and document the issues with their home.
Self Test/Self Audit
Scenario: You want to test your site's usability, but you have limited time and resources.
What/Why: A self-audit can help you find usability problems. By looking at your site objectively, using the Heuristic Evaluation form to find potential problems, writing questions and testing yourself you can easily surface issues that impact your site. See tech tips in rectangular boxes throughout this guide for additional resources.
Come to our quarterly open forum meeting to meet our staff, ask questions, learn about other members, and share what you are working on. Meetings are held the last Thursday of January, April, July, and October at 3 pm on Zoom.
Register to attend here.
We are so excited that Melissa Afterman of Learn Ergo will be leading a session on office ergonomics on Tuesday, May 16th at 3 pm EDT.
During the webinar, Melissa will be doing up to four live assessments of office spaces using photos submitted by members of the community. If you are interested in having your workspace assessed, use the link below to submit photos by May 5th. (Please note that it is not possible to assess all submitted spaces so submission of photos does not guarantee assessment).
Please note that this webinar will not be recorded.
Heuristic Evaluation
Scenario: You want to compare your website's interface against a set of widely accepted principles with a few people to assist.
What/Why: Heuristic evaluation involves a small set of evaluators examining an interface and judging its compliance with usability principles or "heuristics". Use a heuristic evaluation form to help you identify key problems (form attached). According to Nielsen, just 5 evaluators can detect 85% of errors with this method!
"Accessibility" is a box to check off when launching a website, but what does it actually mean, why does it matter, and how do I actually achieve an "accessible" site?
Moderator: Sarterus Rowe National Technology Assistance Project Coordinator
A/B Testing or Comparison Testing
Scenario: You have a few options in design layout or navigation.
Validation Test or Verification
Scenario: You are about to launch your new website!
What/Why: Validation tests ensure your website meets certain standards. Set benchmarks for how long tasks should take and evaluate your users against these benchmarks. This quantitative data is measured and can help identify any problem areas.
FosterPower is a free app, website, and video series giving youth in foster care in Florida access to easy, digestible information about their benefits, protections, and legal rights. FosterPower is a program created and managed by Bay Area Legal Services and funded by the Legal Services Corporation.
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