Training

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The complete library of past webinars and training sessions is available on our YouTube channel.

Best Practices in Help Desk Management
From a designated email inbox to complex ticketing systems, legal aid providers have a number of different approaches to how they manage their IT help desks. A well-run help desk resolves issues quickly and has procedures in place for escalation that limit the impact on the users' workflows. Having a system that allows for easily archiving and searching tickets allows IT staff to monitor recurring issues for technology planning and training purposes.
Technology Projects as Teachable Moments
Best Practices in Help Desk Management
Presenter: Michael Hernandez  - mhernandez@just-tech.com
Google Analytics in Legal Services - Idealware
Word – Tips and Techniques
Microsoft Word is filled with lots of time saving tips that will make it easier to write briefs or make more professional letters.  Presenter: Sandy Rylander - Rylander Consulting
Email Encryption in O365 for Enhanced security
Presenter: Rajesh Shah - Just Tech
Outlook – Creating Custom Views, Categories, and Mail Merge
Outlook has many features that can make life easier for advocates. In this training our expert covers these features with a focus on those that are useful to legal aid advocates.
Great Features that are in all Microsoft Office Applications
In this webinar we will explore some of the recurring features that are found throughout the Office suite. This is an entry level training and is open to all legal aid professionals.  Presenter: Sandy Rylander - Rylander Consulting
Technology Innovations for Civil Legal Aid Clients and Victims of Crime: Stronger Together
Developing Successful Legal Aid - Private Sector Tech Collaborations
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