Electric Citizen partnered with the Minnesota Legal Services Coalition to redesign the statewide legal services website, LawHelpMN.org. The new site is set to launched in January 2019 https://www.lawhelpmn.org . The platform serves a statewide network of legal service providers, while providing powerful new online tools to serve low-income Minnesotans in need of legal aid.
Content includes:
Presenters Names, Titles, and Company
Bryan Babcock - Information Technology, Volunteer Legal Services Project
Training Materials
Training
Recording of Training:
Part I | Part II (Q&A)
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Presenter (s):
In this section, we will discuss the what, when and who of usability testing. what to test, when to conduct user testing, a variety of different types, and who to draw on as testers.
Exercise: Become the Tester
Usability testing is readily understood by navigating a website as if you were the tester. Perform the exercise below, and answer the questions to get a sense of a simple usability test.
Mediated vs. Unmediated Testing
Below are some of the differences between mediated and unmediated user testing.
Mediated
Unmediated
Staff person walks the tester(s)through a series of tests and follows a script
Less structured allowing the user to act naturally with minimal input
Script describes the test, handles user questions, and concludes the test
In-person testing
In person testing allows you to see and interact with users in real time, with minimal barriers. If you choose to test your site with in-person testers (where you monitor and your testers share a physical space) there are a few options:
Heuristic Evaluation
Scenario: You want to compare your website's interface against a set of widely accepted principles with a few people to assist.
What/Why: Heuristic evaluation involves a small set of evaluators examining an interface and judging its compliance with usability principles or "heuristics". Use a heuristic evaluation form to help you identify key problems (form attached). According to Nielsen, just 5 evaluators can detect 85% of errors with this method!
Attachments
Please find the attachments referenced throughout this guide lower on this page.
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