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Mediated vs. Unmediated Testing
Below are some of the differences between mediated and unmediated user testing.
Mediated
Unmediated
Staff person walks the tester(s)through a series of tests and follows a script
Less structured allowing the user to act naturally with minimal input
Script describes the test, handles user questions, and concludes the test
What is the Difference Between GoToMeeting and GoToWebinar?
Both products are excellent, but they serve different purposes. There are three considerations that would determine which one you should use:
Word vs. WordPerfect
A few weeks ago the Word vs. WordPerfect issue came up again on the LStech listserv. The question of which word processing program best serves the legal aid community has been discussed regularly on the list. Although legal aid still has some strong WordPerfect adherents, it seems that most legal aid techies now favor Word (or even Open Office or Google). We thought we'd summarize the discussion (with a little bit of added information) by comparing the two programs and discussing some additional considerations.
Join your fellow Data Specialists and legal aid staff tasked with crunching data for our monthly office hours.
These office hours will occur monthly on the second Monday from 2 pm to 3 pm Eastern. Each month, a community member will share information on a topic of interest. Attendees will be able to ask questions, discuss relevant information, and receive feedback from the community.
Register to attend.
Sometimes, LSNTAP's role is to share other resources available to the community. For those interested in data, there is a young but thriving community growing through the Legal Aid Data Google Group started by Susan Vincent of the Legal Aid Foundation of Los Angeles.
https://www.youtube.com/watch?v=PNX7NS7cYUI
In this webinar Sandy Rylander walks us through the basics of what Excel’s Formulas and Functions are and how to get the most out of using them. We start at the ground level of what a formula is and how to add two cells together and build on that until we are using a variety of simple formula and functions. If you haven’t used them in Excel before this is the video to get you started.
You know about case management, document management, and records management. You use your knowledge of the law, the courts, and your clients to represent, educate, and defend them. Knowledge management is a way to address two critical facets of strategic, successful organizational management:
• Making the information that you manage more useful and accessible.
• Documenting the reasoning behind critical business decisions.
What are Usability and Usability Testing?
A website should be easy and intuitive to navigate for the website user. Jackob Neilson defines usability as the “quality attribute that assesses how easy user interfaces are to use.” Although user’s opinion of a site can be helpful, usability refers specifically to how well people engage with a website. Neilson develops five “quality components” that we will use throughout this guide as benchmarks for a usable site. These include:
This session features two new self-help websites. Hear from Ohio Legal Help and Indiana Legal Help as they share their experience developing their websites.
The Basics of Usability Testing
In this section, we will discuss the what, when and who of usability testing. what to test, when to conduct user testing, a variety of different types, and who to draw on as testers.
Exercise: Become the Tester
Usability testing is readily understood by navigating a website as if you were the tester. Perform the exercise below, and answer the questions to get a sense of a simple usability test.
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