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Introduction
This toolkit provides an overview of collaboration technologies that are commonly used across legal aid organizations. Included within are best practices and practical resources to support effective collaboration and communication.
The Legal Aid Society of Cleveland created this toolkit to support programs that want to use text messaging to gather outcome data following limited scope legal services. Legal service providers, statewide websites and court self-help centers offer self-represented litigants (SRL) help in a variety of ways with a wide range of problems. These limited services include advice at clinics, help filling out forms, and recommendations about enforcing rights and responsibilities.
The legal services community has not been immune to cybersecurity incidents over the past years. Indeed, a significant number of programs have been compromised and significantly impacted by cyber attacks each year. As with the broader non-profit, business, and government communities, the incident rates and stakes are growing within our community.
You know about case management, document management, and records management. You use your knowledge of the law, the courts, and your clients to represent, educate, and defend them. Knowledge management is a way to address two critical facets of strategic, successful organizational management:
• Making the information that you manage more useful and accessible.
• Documenting the reasoning behind critical business decisions.
The legal aid community is constantly evolving to improve and expand its services. From document assembly libraries to case management systems, organizations are taking on projects that will increase efficiency and advance their missions. Project management is vital to this work. Project management reduces costs by improving efficiency, mitigating risks, and optimizing resources.
New Area of Interest: Omnichannel Communications Solutions
by David Bonebrake, Program Counsel for TIG & LSC
LSNTAP has partnered with LSC to provide information on recent successful projects undertaken through funds provided by grants under the Technology Initiative Grant (TIG) and Technology Improvement Project (TIP) program.
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Introduction
Email. No matter whether you love it or hate it, it is a part of the office routine for many. However, there are ways to make it less time consuming. One of those ways is through the use of templates for emails that need to be sent frequently using standard wording. Today, we will focus on how to create templates in Gmail. Then, we will be back next time with directions for Outlook.
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