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Who are the people you look to in the #LegalAid #LegalTech field? Has anyone been influential in shaping your philosophy? Who always seems to be on the cutting edge? Who is writing about tech for the legal aid/non-profit market? If there is a podcast, publication, or news source we should include, let us know.
Help us build a list of "people to follow" by filling out our form:
Site Goals
To meet each goal, users may need to engage in different tasks, such as navigating different paths. By articulating your goals in concrete terms, you can focus your site’s design and what to test.
Example Site Goals
Receive donations and present mission
Provide legal information
Reach out to potential donors
User Tasks
Once you articulate your site’s goals and the steps users must take to complete these goals, you must articulate specific questions or tasks. Frame your questions to ensure users can accomplish realistic tasks that reflect concrete goals.
Some questions that you could ask include:
Can a first time user find my agency’s mission?
Can a return user remember how to find my agency’s contact information?
Where once the case book used to be a standard piece of equipment and decor for law offices, modern law offices rely on their tech stack to get things done. So, we have begun assembling this database for legal aid organizations to use as a springboard for their research on what technology product they could use to complete gaps in their tech stack or to replace aging solutions.
Testing Metrics
Once you have identified what you are testing, you must determine what metrics to collect. Your metrics will impact the type of test you conduct. Below are metrics you can collect, broken down by quality components which were introduced earlier.
Learnability: How easily a user can accomplish a basic task the first time on the site.
Self Test/Self Audit
Scenario: You want to test your site's usability, but you have limited time and resources.
What/Why: A self-audit can help you find usability problems. By looking at your site objectively, using the Heuristic Evaluation form to find potential problems, writing questions and testing yourself you can easily surface issues that impact your site. See tech tips in rectangular boxes throughout this guide for additional resources.
Heuristic Evaluation
Scenario: You want to compare your website's interface against a set of widely accepted principles with a few people to assist.What/Why: Heuristic evaluation involves a small set of evaluators examining an interface and judging its compliance with usability principles or "heuristics". Use a heuristic evaluation form to help you identify key problems (form attached). According to Nielsen, just 5 evaluators can detect 85% of errors with this method!
A/B Testing or Comparison Testing
Scenario: You have a few options in design layout or navigation.
Today, we are launching our next crowdsourced database which will focus on technology based consumer self-help solutions. These may be things such as web based information hubs, online portals, or websites that help consumers complete paperwork. Examples include Upsolve, the Filing Fairness Project, or Michigan Legal Help. If it is out there and designed to help consumers with legal issues, we want to know about it and include it in the database.
Validation Test or Verification
Scenario: You are about to launch your new website!What/Why: Validation tests ensure your website meets certain standards. Set benchmarks for how long tasks should take and evaluate your users against these benchmarks. This quantitative data is measured and can help identify any problem areas.
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