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Resources Appendix
Accessibility resources
Accessibility should not be an afterthought, but something that you take into account as you do research, create designs, and implement your solutions. Depending on the tools you use, there may be accessibility guidelines built in. Below are additional resources to review!
Accessibility resources for research
Remember that how you set up your research and prototypes has an effect on who is able to participate.
What are Voice Over Internet Protocols (VoIP)?
VoIPs use an internet connection to make calls instead of typical phone lines. Calls are forwarded to a centralized number through a process called Private Branch Exchange (PBX), hosted in the Cloud or on-premises servers. There are numerous benefits of VoIP phones, such as the ability to add multiple phones and additional features that build off of typical systems. Such features include conference calling, voicemail transcribing, and voice insights for quality monitoring.
What are texting (SMS and MMS) platforms?
Document assembly and automation platform are key tools for legal services and nonprofits. The following is a comprehensive review of legal service-focused document assembly platforms with information included that is most improtant to an organization.
This includes a review of pricing, integrations, skills required to run these programs, etc. to create comphrensive forms. It also gives more in-depth information about what document assembly and automation is and its current place in legal services.
In this webinar, presenters Faith Laminack and Allison Carnwath discuss ways to make websites more accessible for individuals with disabilities. Typically when we think of accessibility we consider it within a physical space like ramps for wheelchairs or handicap parking spaces, for example. However, in the age of digital media, it is important that websites are made accessible as well. Laminack and Carnwath provide a variety of examples such as keyboard navigation, text visibility, and video cues for audio to help increase accessibilty.
Description
AutoMon offers a legal case management solutions for Civil matter management that manages matter, cases, parties, and the associated information. It is an organization-wide environment that supports users, and management features including knowledge management, Intake, and document assembly. AutoMon is built on Microsoft technology and is built to integrates with Office, Outlook and Exchange.
Description
Web-based CMS desinged for private pratice. Requires Google Chrome, Firefox, Internet Explorer 10.0+ or Safari
Description
SalesForce is a Customer Relations platform that has been recently customized to works as a casemanagement system with a focus on managing probono projects. SalesForce is being Customized for Legail Aid by Central Virginia Legal Aid Society - More information to come
Website: SaleForce, Salesforce Foundation
Contact Phone: 1-800-667-6389
While website usability testing is conducted for many reasons, primarily, it ensures that people can use your site. If they can't, they will find solutions elsewhere.
Usability testing can also help determine:
The length of time a to complete a task compared with established benchmarks
User satisfaction
If users can navigate your website
Potential problems with website functionalit
Deciding if a design works
If your website is accomplishing your organization’s goals.
LSNTAP talks you through how to ensure your organization's website is accessible and is utilizing current, up to date methods for use by people with fine motor control issues and for people who are hearing or vision impaired.
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