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User Tasks
Once you articulate your site’s goals and the steps users must take to complete these goals, you must articulate specific questions or tasks. Frame your questions to ensure users can accomplish realistic tasks that reflect concrete goals.
Some questions that you could ask include:
Can a first time user find my agency’s mission?
Can a return user remember how to find my agency’s contact information?
Where once the case book used to be a standard piece of equipment and decor for law offices, modern law offices rely on their tech stack to get things done. So, we have begun assembling this database for legal aid organizations to use as a springboard for their research on what technology product they could use to complete gaps in their tech stack or to replace aging solutions.
Testing Metrics
Once you have identified what you are testing, you must determine what metrics to collect. Your metrics will impact the type of test you conduct. Below are metrics you can collect, broken down by quality components which were introduced earlier.
Learnability: How easily a user can accomplish a basic task the first time on the site.
Self Test/Self Audit
Scenario: You want to test your site's usability, but you have limited time and resources.
What/Why: A self-audit can help you find usability problems. By looking at your site objectively, using the Heuristic Evaluation form to find potential problems, writing questions and testing yourself you can easily surface issues that impact your site. See tech tips in rectangular boxes throughout this guide for additional resources.
A/B Testing or Comparison Testing
Scenario: You have a few options in design layout or navigation.
Today, we are launching our next crowdsourced database which will focus on technology based consumer self-help solutions. These may be things such as web based information hubs, online portals, or websites that help consumers complete paperwork. Examples include Upsolve, the Filing Fairness Project, or Michigan Legal Help. If it is out there and designed to help consumers with legal issues, we want to know about it and include it in the database.
Validation Test or Verification
Scenario: You are about to launch your new website!What/Why: Validation tests ensure your website meets certain standards. Set benchmarks for how long tasks should take and evaluate your users against these benchmarks. This quantitative data is measured and can help identify any problem areas.
As we continue building our tech stack database, I want to add a tech vendor and service provider database. We get so many requests for this information that it makes sense to create this resource. Knowing what your company's expertise is will also help LSNTAP better share opportunities.
Many of you might be looking for alternatives to host your web or video conferencing needs. This is an updated list of the the current web conferncing options avalible. I’ve included links to the free demo videos that most of these services include on their websites. Remember that most of them also offer a trial period, so if you’re really interested, try it out for free before you pay! Please post any additional questions, comments, or ideas in the comments section.
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