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In this webinar we explore some of the recurring features that are found throughout the Office suite. This is an entry level training and is open to all legal aid professionals.
Presenter: Sandy Rylander - Rylander Consulting
Electric Citizen partnered with the Minnesota Legal Services Coalition to redesign the statewide legal services website, LawHelpMN.org. The new site is set to launched in January 2019 https://www.lawhelpmn.org . The platform serves a statewide network of legal service providers, while providing powerful new online tools to serve low-income Minnesotans in need of legal aid.
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From a designated email inbox to complex ticketing systems, legal aid providers have a number of different approaches to how they manage their IT help desks. A well-run help desk resolves issues quickly and has procedures in place for escalation that limit the impact on the users' workflows. Having a system that allows for easily archiving and searching tickets allows IT staff to monitor recurring issues for technology planning and training purposes.
Email communication was never conceived to be the center of our digital lives, hence it wasn't created with security in mind. Today it is an essential part of business communication. Everyday sensitive and confidential information traverses the Internet and other unsecured networks where it may be intercepted or read. Microsoft Office 365 service has been improved by providing multiple methods to encrypt your email, including OME (Office Message Encryption), S/MIME (Secure Multipurpose Internet Mail), IRM (Information Rights Management) and TLS (Transport Layer Security).
With limited staffing resources available, supervisors often are overseeing the case work of a high number of attorneys while managing their own caseloads. Supervisors are able to leverage case-related data and technology to ensure the attorneys they supervise are serving their clients in the most efficient and effective manner. This webinar will explore some of the strategies used by the legal services community that utilize technology to enhance supervision within their organizations.
Speakers: Darius Lind Senior Consultant Just-Tech
Many of us have Google Analytics set up for our legal aid or legal content websites. And many of it are using it to see the basics -- visitors, page views, demographics and the like. But how do you start to get a more nuanced look at whether visitors are getting value from your site, what pages are working well, and-- the holy grail-- whether your site is "succeeding" at your goals?
Laura Quinn, a A2J research consultant currently full time at OhioLegalHelp.org, will be joined by Teri Ross from Illinois Legal Aid Online to talk about ways to tackle these issues.
Docassemble is a free, open-source expert system for guided interviews and document assembly. It provides a web site that conducts interviews with users. Based on the information gathered, the interviews can present users with documents in PDF, RTF, or DOCX format, which users can download or e-mail. Docassemble was created by a lawyer/computer programmer for purposes of automating the practice of law, but it is a general-purpose platform that can find applications in a variety of fields.
Speakers:
• Jonathan Pyle, Philadelphia Legal Assistance
Over the past two decades, the LSC TIG program has seeded legal aid technology innovations in nearly every state in the country. The Department of Justice Office for Victims of Crime and State VOCA Administrators have been catalysts for technology initiatives to expand assistance for underserved victims of crime, often in partnership with legal aid and other community-based nonprofits. What is the relationship between these efforts within state justice communities, and how can programs build complementary digital strategies?
Working remotely and providing remote legal services have unique challenges. Some programs like Montana Legal Services have been tackling these issues for years, others are new to the challenges. This kick off webinar will have several perspectives from the community and practical tips for remote legal services.
Come talk with community members about remote work and remote legal services. These are informal discussions with other experts and novices from around the county. Please bring your questions and expertise to share and help other set up remote legal services.
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