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This webinar provides an overview of collaboration technologies that are commonly used across legal aid organizations. Included within are best practices and practical resources to support effective collaboration and communication.
Register here.
Legal Aid Chicago seeks a consultant to conduct a business process analysis and recommend improvements to make client intake processes and experiences more streamlined, efficient, equitable, and effective. In addition, the selected consultant will be responsible for leading a cohort of 4 Legal Services Corporation (LSC)-funded programs each engaged in similar BPA projects to identify and draft a common set of recommendations for potential replication by other LSC-funded programs around the country. This project is funded by an LSC Technology Improvement Project grant.
In this section, we will discuss the what, when and who of usability testing. what to test, when to conduct user testing, a variety of different types, and who to draw on as testers.
Exercise: Become the Tester
Usability testing is readily understood by navigating a website as if you were the tester. Perform the exercise below, and answer the questions to get a sense of a simple usability test.
1) Administering Google Apps is easy
The admin interface is dead-simple to use, and pretty self-explanatory. Everything you want to control for your domain has a button or switch in the back end.
The Admin Control Panel makes it far easier to navigate to key admin functions than any Microsoft server software. You can add, delete or suspend users, transfer ownership of all documents, create aliases, and change minimum password requirements.
NTAP has just published a new guide on the basics of Copyright and Creative Commons for Legal Services. It focus on the basics of copyright and where to find free content for videos or blogs. There is a whole chapter on best practices here is a sample:
RSS stands for "Rich Site Summary" and it is a dialect of XML. Although the technical definition of RSS isn't the easiest to understand, don't let that scare you away from this useful timesaving tool.
If you are unfamiliar with RSS, I recommend this short video: RSS in Plain English. It explains RSS simply and shows you how to subscribe to feeds by looking for this logo on your favorite blogs and websites.
You're ready to set up your new CMS, intranet, or public-facing website—but how should you tag your content? What words will use in your navigation? You need a taxonomy. Here's how I developed one in just a couple of weeks. If you want to do the same for your organization—or want to know what you can tell an intern to do for you—read on! Isn't this already pretty exciting?
Information graphics or Infographics are graphic representations of data or knowledge, and they are used for a variety of purposes due to their unique ability to present information in an easily understandable and aesthetically pleasing way. Infographics incorporate data and design to tell a story or present complex information. The infographic format simplifies information by creating a visualization that our brains are more likely to understand and remember. They are also more readily shared on social media sites and can be a great way for legal aid organizations to promote their work.
A preliminary question to ask in selecting a CMS is whether a system that focuses on case reporting or on case management is a better fit for your program. This distinction characterizes an essential difference among various systems or groups of systems.
What is the National Subject Matter Index?
The National Subject Matter Index (NSMI) provides a centralized, comprehensive taxonomy of topics for the legal aid community by which documents and data can be indexed.
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