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You know about case management, document management, and records management. You use your knowledge of the law, the courts, and your clients to represent, educate, and defend them. Knowledge management is a way to address two critical facets of strategic, successful organizational management:
• Making the information that you manage more useful and accessible.
• Documenting the reasoning behind critical business decisions.
Do you have an idea for a project? Are you not sure where to begin? Join us to learn more about planning a successful project. You will learn about the project life cycle and how to turn ideas into tangible projects.
Every year LSC awards millions of dollars in grants. TIG funding provides an opportunity to explore new ways to serve your clients, help build your capacity as a legal aid program, and support your efforts to involve pro bono attorneys. Join us to learn more about the grant process and requirements.
Legal aid organizations are continuously taking on projects to improve legal services delivery. In addition to core project management principles, there are a few things, like security and DEI, that should be considered at the outset of any project. Join us to learn more about tools and practical advice to help you successfully manage projects.
Website Usability Testing Guide
This guide is designed to assist you and your program to understand the basics of usability and website usability testing. It is broken down into the following sections with subsections to provide a thorough understanding of the field.
Executive Summary
Finding the right vendor can seem like a daunting task. Join us to learn more about drafting Request for Proposals (RFPs) and selecting vendors. You will hear from fellow legal aid programs that have experience with the vendor selection process.
Executive Summary
Why Test for Usability?
Usability testing will save staff time, money and administrative overhead by defining what users need, how they find information and what information they are searching for. By listening to users, understanding how they interact with your site or tool, and responding to the needs users actually articulate programs can avoid spending unnecessary time and resources and better serve their users.
The legal aid community is constantly evolving to improve and expand its services. From document assembly libraries to case management systems, organizations are taking on projects that will increase efficiency and advance their missions. Project management is vital to this work. Project management reduces costs by improving efficiency, mitigating risks, and optimizing resources.
Why do we need a process for closing a project?
What to Test - Site goals, user tasks, testing scripts and metrics
When conceptualizing a website we rarely articulate what users must do, instead, we focus on what our site does.
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