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The legal aid community is constantly evolving to improve and expand its services. From document assembly libraries to case management systems, organizations are taking on projects that will increase efficiency and advance their missions. Project management is vital to this work. Project management reduces costs by improving efficiency, mitigating risks, and optimizing resources.
Why do we need a process for closing a project?
What to Test - Site goals, user tasks, testing scripts and metrics
When conceptualizing a website we rarely articulate what users must do, instead, we focus on what our site does.
When to Test - Beginning, Middle and End
Usability testing is a priority when launching a new project, and it is vital to test your interface at each level of the design process.
You should conduct user testing when:
Creating or redesigning a site;
Changing the goals of your site (i.e.:, adding donation capacity to your site);
Who to Test - Participants
The idea of finding individual participants to test your site can be overwhelming and a stumbling block to routine user testing. However you do not need hundreds of testers to obtain good information.
The Nielson Norman group indicates that 5 users can uncover 85% of the major usability issues, and 15 users can find 100%.*
LSNTAP is happy to announce the release of the Word version of WriteClearly. This project is made possible through a partnership with Urban Insight with funding by the Legal Services Corporation.
Who are the people you look to in the #LegalAid #LegalTech field? Has anyone been influential in shaping your philosophy? Who always seems to be on the cutting edge? Who is writing about tech for the legal aid/non-profit market? If there is a podcast, publication, or news source we should include, let us know.
Help us build a list of "people to follow" by filling out our form:
Site Goals
To meet each goal, users may need to engage in different tasks, such as navigating different paths. By articulating your goals in concrete terms, you can focus your site’s design and what to test.
Example Site Goals
Receive donations and present mission
Provide legal information
Reach out to potential donors
Today, we are heading west to California to meet Susan Vincent. Susan is the Legal IT Manager for the Legal Aid Foundation of Los Angeles. Over the last few years, Susan has worked on technology projects involving LegalServer, SharePoint, Microsoft Power Platform, Business Process Improvement, and Tech Trainings.
In the next year, Susan will be tackling the following projects:
Today, we are spotlighting community member Miri Pogoriler. Miri is the Project Coordinator at Judicare Legal Aid and has worked on projects related to legal kiosks, automated forms, guided interviews/triage, pro bono portals, and Legal Server. In the next 12 months, Miri will be focusing on facilitating the creation of the Wisconsin Law Help website which will act as a state-wide portal to guide residents to appropriate sources of legal help and substantive self-help resources.
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