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Pre-register for upcoming LSNTAP Webinars! May to August


As they approach we will be filling in the events with more information, you can visit our training page at to get the most recent information.

All Webinars are FREE and will be archived on our YouTube Channel at:

All events are held at 10:00 AM to 11:30 PDT (1 PM Eastern, Noon Central, 11 AM Mountain)

Thursday, May 19, 2016 - Ethics in Designing the Data Interventions

What risks and benefits frameworks should legal aid groups and decision makers when designing data-driven interventions? How can data regulation, policy, and standards effectively govern and provide accountability? Where should legal aid programs turn to seek guidance on emerging data ethics, laws, and policies?


  • Solon Barocas, Associate at the Center for Information Technology Policy at Princeton University.
  • Alethea Lange, Policy Analyst at Center for Democracy and Technology's Consumer Privacy Project.
  • Wilneida Negron, Florida Justice Tech Center/Data & Society Research Institute (moderator)


Friday, May 20, 2016 - LiveHelp Migration Webinar


Change is coming to LiveHelp. LivePerson is retiring its product on May 31, and Pro Bono Net is ending its longstanding relationship with that company as different states move on to new chat platforms. As of Friday, May 6th, Iowa Legal Aid has officially begun handling its LiveHelp chats via LiveChat, Inc--the chat program Iowa Legal Aid and Pro Bono Net have recommended most states consider. (PBN and ILA conducted extensive analysis of current chat options as part of an ongoing TIG project.)


Over the course of the next two weeks, PBN and ILA will be fine-tuning Iowa LiveHelp’s migration—looking for spots where we have to fiddle a little more with the settings and places where there’s friction between the way we’d become used to operating on LivePerson and the way we might best operate with this new chat solution.


In this webinar, Sam Halpert of Pro Bono Net and Eve Ricaurte of Iowa Legal Aid will share their experiences with the migration process to help other LiveHelp programs transition to LiveChat smoothly and with confidence. Sam will also prepare similar notes on the process of transitioning to Comm100, which PBN also recommended. (Sam has been supporting LHNY with its migration to the Comm100 platform.)


  • Sam Halper - Pro Bono Net
  • Eve Ricaurte - Iowa Legal Aid

By ProBonoNet

Monday, May 23, 2016 - Intro to Outlook 2016

In this webinar, we will be exploring some of the new features in the most recent version of Microsoft Outlook as well as going over the basics and answering any questions the viewers have. Lots of us use Microsoft Outlook, but do not take full advantage of Outlook's powerful features, including the ability to condense, categorize and archive the ever-larger amounts of email received.

This training will also cover some of the lesser-known tips and techniques that will save you hours of time. Major functions in Outlook, including Email, Contacts, Calendar, Tasks, and Search are all included in the presentation.

Speaker: Sandy Rylander of Rylander Consulting

Wednesday, May 25, 2016 - Field Testing Legal Documents

How to Field Test Forms, Instructions & Web Content Good field-testing requires a different way of thinking. Instead of explaining, you listen. Instead of helping, the group helps you understand what they see and don't see. Once you grasp this, your writing will never be the same. Join this seminar to learn how to do your own field tests. Requirements: Submit a 1 or 2 page document/content you would like to have tested. Highlight on that document the 3 most important things you want your reader to know. Then come to our workshop, and learn how to:

  • Draft an instrument designed to give voice to your readers,
  • Recruit FT participants,
  • Train your testing team, and
  • Conduct the test and report your data.

Speaker Maria Mindlin

By Transcend

Wednesday, June 22, 2016 - 50 Tech Tips

In 50 Tech Tips our presenters will go over new helpful programs, websites, services, and resources that you might not have heard of.  You can watch last years 50 tips below for an idea of the type of tips.

By ProBono Net

Thursday, July 7, 2016 - Introduction Business Process Mapping

In this webinar we will talk about what business process mapping is, why you should be doing it, and how to get started mapping out your organization.


  • Vivian Hessel, Director, Technology for Advocates, Information Technology
  • Susan L. Zielke, Land of Lincoln Legal Assistance


By: Idealware


Wednesday, July 20, 2016 - VoIP and Unified Communications


In this webinar we will be covering some of the advantages and disadvantages of using VoIP and unified communications as well as some insight into the process of converting over.




  • William F. Guyton, Jr. - Director of Information & Technology  Legal Aid Services of Oklahoma

By Legal Aid Services of Oklahoma, Inc.


Wednesday, August 17, 2016 - Recent Outcomes Evaluations of Legal Aid Tech Projects


In this webinar we will talk about some of outcomes of recent projects along with the implications of those outcomes and how you can adopt some of the ideas into your own projects.

By Pro Bono Net