What Is LiveHelp?
LiveHelp is a pilot project that enables website visitors to ask remotely-located Website Specialists for help finding online legal information and resources, and for help completing intake forms online. Through an online chat, the Website Specialist is able to immediately provide the visitor with links to the appropriate information or to escort the visitor to relevant resources on the site.

The LiveHelp Project Manager's Toolkit is a comprehensive resource for any organization interested in learning about LiveHelp or implementing LiveHelp on their access to justice site.

This case study (PDF) of Pro Bono Net's LiveHelp Project reviews the implementation and successes of the pro

Created as a training tutorial to teach LiveHelp web site specialists how to use the features of the LivePerson software to take a chat, this screencast provides a quick look at the LivePerson soft

Click here to view a screencast of a demonstration of Montana LiveHelp from the user's perspective.

Should our site feature Live Help?