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Live Help (LiveChat)

Introduction to Live Help

Submitted by SAlpert on Thu, 05/08/2025 - 8:49am

Staffing LiveHelp

Submitted by SAlpert on Fri, 05/07/2010 - 10:20am

How Does LiveHelp Work?

Submitted by SAlpert on Mon, 03/15/2010 - 9:28am

LiveHelp Project Manager's Toolkit

Submitted by jbergsten on Thu, 07/17/2008 - 12:38pm

The LiveHelp Project Manager's Toolkit is a comprehensive resource for any organization interested in learning about LiveHelp or implementing LiveHelp on their access to justice site.

LiveHelp Case Study: "Pro Bono Net's LivePerson Success Story"

Submitted by eva on Fri, 06/13/2008 - 2:28pm
This case study (PDF) of Pro Bono Net's LiveHelp Project reviews the implementation and successes of the pro

Intro to the Operator Console

Submitted by jbergsten on Thu, 06/05/2008 - 1:08pm

Created as a training tutorial to teach LiveHelp web site specialists how to use the features of the LivePerson software to take a chat, this screencast provides a quick look at the LivePerson soft

Sample LiveHelp Chat

Submitted by jbergsten on Thu, 06/05/2008 - 12:38pm

Click here to view a screencast of a demonstration of Montana LiveHelp from the user's perspective.

Tapping Into Law Students: A look at using Law Students as Live Help Specialists

Submitted by SAlpert on Wed, 10/17/2007 - 2:30pm

Should our site feature Live Help?

LiveHelp Pilot Project Final Evaluation

Submitted by jbergsten on Fri, 08/10/2007 - 3:43pm

Richard Zorza conducted the Final Evaluation Report (pdf, 62 pages) of the LiveHelp Pilot