Live Help (LiveChat)
Submitted by lkeith on Thu, 05/08/2025 - 11:49am.
What Is LiveHelp?
LiveHelp is a pilot project that enables website visitors to ask remotely-located Website Specialists for help finding online legal information and resources, and for help completing intake forms online. Through an online chat, the Website Specialist is able to immediately provide the visitor with links to the appropriate information or to escort the visitor to relevant resources on the site.
Submitted by jbergsten on Thu, 07/17/2008 - 3:38pm.
The LiveHelp Project Manager's Toolkit is a comprehensive resource for any organization interested in learning about LiveHelp or implementing LiveHelp on their access to justice site.
Submitted by eva on Fri, 06/13/2008 - 5:28pm.
This case study (PDF) of Pro Bono Net's LiveHelp Project reviews the implementation and successes of the pro
Submitted by jbergsten on Thu, 06/05/2008 - 4:08pm.
Created as a training tutorial to teach LiveHelp web site specialists how to use the features of the LivePerson software to take a chat, this screencast provides a quick look at the LivePerson soft
Submitted by jbergsten on Thu, 06/05/2008 - 3:38pm.
Click here to view a screencast of a demonstration of Montana LiveHelp from the user's perspective.
Submitted by Gene on Wed, 10/17/2007 - 5:30pm.
Should our site feature Live Help?
Whether in the form of AmeriCorps members, law students, or lawyers, the need for volunteers is one constant throughout the
Submitted by jbergsten on Wed, 08/15/2007 - 12:28pm.
LiveHelp is a project to allow Web site visitors to ask remotely-located Web Site Specialists for help finding online legal information and resources, including with intake.
Submitted by jbergsten on Fri, 08/10/2007 - 6:43pm.
Richard Zorza conducted the Final Evaluation Report (pdf, 62 pages) of the LiveHelp Pilot
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