Live Help (LiveChat)

Introduction to Live Help

What Is LiveHelp?
LiveHelp is a pilot project that enables website visitors to ask remotely-located Website Specialists for help finding online legal information and resources, and for help completing intake forms online. Through an online chat, the Website Specialist is able to immediately provide the visitor with links to the appropriate information or to escort the visitor to relevant resources on the site.

LiveHelp Project Manager's Toolkit

The LiveHelp Project Manager's Toolkit is a comprehensive resource for any organization interested in learning about LiveHelp or implementing LiveHelp on their access to justice site.

LiveHelp Case Study: "Pro Bono Net's LivePerson Success Story"

This case study (PDF) of Pro Bono Net's LiveHelp Project reviews the implementation and successes of the pro

Intro to the Operator Console

Created as a training tutorial to teach LiveHelp web site specialists how to use the features of the LivePerson software to take a chat, this screencast provides a quick look at the LivePerson soft

Sample LiveHelp Chat

Click here to view a screencast of a demonstration of Montana LiveHelp from the user's perspective.

Tapping Into Law Students: A look at using Law Students as Live Help Specialists

Should our site feature Live Help?

How Does LiveHelp Work?

LiveHelp is a project to allow Web site visitors to ask remotely-located Web Site Specialists for help finding online legal information and resources, including with intake.

LiveHelp Pilot Project Final Evaluation

Richard Zorza conducted the Final Evaluation Report (pdf, 62 pages) of the LiveHelp Pilot