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You know about case management, document management, and records management. You use your knowledge of the law, the courts, and your clients to represent, educate, and defend them. Knowledge management is a way to address two critical facets of strategic, successful organizational management:
• Making the information that you manage more useful and accessible.
• Documenting the reasoning behind critical business decisions.
The legal aid community is constantly evolving to improve and expand its services. From document assembly libraries to case management systems, organizations are taking on projects that will increase efficiency and advance their missions. Project management is vital to this work. Project management reduces costs by improving efficiency, mitigating risks, and optimizing resources.
Introduction
Legal Aid Chicago seeks a consultant to conduct a business process analysis and recommend improvements to make client intake processes and experiences more streamlined, efficient, equitable, and effective. In addition, the selected consultant will be responsible for leading a cohort of 4 Legal Services Corporation (LSC)-funded programs each engaged in similar BPA projects to identify and draft a common set of recommendations for potential replication by other LSC-funded programs around the country. This project is funded by an LSC Technology Improvement Project grant.
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