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Where once the case book used to be a standard piece of equipment and decor for law offices, modern law offices rely on their tech stack to get things done. So, we have begun assembling this database for legal aid organizations to use as a springboard for their research on what technology product they could use to complete gaps in their tech stack or to replace aging solutions.
Heuristic Evaluation
Scenario: You want to compare your website's interface against a set of widely accepted principles with a few people to assist.What/Why: Heuristic evaluation involves a small set of evaluators examining an interface and judging its compliance with usability principles or "heuristics". Use a heuristic evaluation form to help you identify key problems (form attached). According to Nielsen, just 5 evaluators can detect 85% of errors with this method!
Today, we are launching our next crowdsourced database which will focus on technology based consumer self-help solutions. These may be things such as web based information hubs, online portals, or websites that help consumers complete paperwork. Examples include Upsolve, the Filing Fairness Project, or Michigan Legal Help. If it is out there and designed to help consumers with legal issues, we want to know about it and include it in the database.
As we continue building our tech stack database, I want to add a tech vendor and service provider database. We get so many requests for this information that it makes sense to create this resource. Knowing what your company's expertise is will also help LSNTAP better share opportunities.
In this section, we will discuss the what, when and who of usability testing. what to test, when to conduct user testing, a variety of different types, and who to draw on as testers.
Exercise: Become the Tester
Usability testing is readily understood by navigating a website as if you were the tester. Perform the exercise below, and answer the questions to get a sense of a simple usability test.
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