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From a designated email inbox to complex ticketing systems, legal aid providers have a number of different approaches to how they manage their IT help desks. A well-run help desk resolves issues quickly and has procedures in place for escalation that limit the impact on the users' workflows. Having a system that allows for easily archiving and searching tickets allows IT staff to monitor recurring issues for technology planning and training purposes.
This webinar will explore considerations for entering into agreements for technology services and products. LSC encourages its grantees to attend this webinar or view the on-demand recording. (It’s also open to others who want to attend.) Topics include:
On June 5, 2018, the Washington State Bar Association (WSBA) presented a continued legal education program (CLE) hosted by Sart Rowe, titled, “Artificial Intelligence and the Legal Profession”. The CLE aimed to explore the underpinnings of modern artificial intelligence and how it is used in business and the law.
Presented by
Laura Quinn of Idealware
John Greiner of Just Tech, LLC
Brian Rowe of LSNTAP
Data Validation and Quality Assurance
Presented by Donald Carder and David Johnson
Rachel Perry - Strategic Data Analytics
Scott Friday - Drupal Developer
Sart Rowe- LSNTAP
LSNTAP PRIVACY POLICY
Your privacy is important to us!
This Privacy Policy explains the collection, use, processing, transferring and disclosure of personal information by the Legal Services National Technology Assistance Project ( “LSNTAP"). By using our services or this site you agree to this policy.
A simple-to-use tool that helps legal services organizations use data to identify efficient ways to offer high quality and effective services. The tool includes:
5 high level and 118 detailed data questions about eligible people and their legal needs
Instructions on how to perform various types of analyses
Simple analyses for those just getting started
Complex analyses options for data-savvy organizations
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