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Remote testing
Remote testing allows you to conduct usability tests with the participants utilizing their own computers through online usability programs. Although these can be customized, overall the tests are between 15 and 30 minutes and contain 3-5 tasks per test. They can be moderated or unmoderated, depending on your needs and the platform.
The Michigan Advocacy Program (MAP) and the Legal Services National Technology Assistance Project (LSNTAP) are excited to be working with Just-Tech to help advance the use of technology by legal aid programs across the country. Working closely with MAP/LSNTAP through the end of 2022, Just-Tech will be providing technical assistance, webinars, and technology-focused toolkits to help legal aid programs leverage technology to increase access to justice for disadvantaged communities.
On October 05, 2021, Sateesh Nori from The Legal Aid Society of NYC and Scott Ellis from The Michigan Advocacy Program shared tips for completely common tasks, like sharing and accessing client data, more securely.
You are serving clients in and out of the office. How can you be sure that you are keeping your clients' data safe? Are you taking advantage of the best tools for you and for your clients? Join us to learn more about how to work efficiently and collaboratively in and out of the office without sacrificing security.
The webinar is Language Access Strategies for Legal Aid Websites and will look at some of the topics surrounding removing language as a barrier to access online content. We will cover topics including maintaining multilingual content, where machine translation fits into the translation workflow, and how are people with limited English currently using online resources. We don’t have the solid takeaways like in the phishing webinar but there were a few interesting points we discussed.
Website Usability Testing Guide
This guide is designed to assist you and your program to understand the basics of usability and website usability testing. It is broken down into the following sections with subsections to provide a thorough understanding of the field.
Executive Summary
Executive Summary
Why Test for Usability?
Usability testing will save staff time, money and administrative overhead by defining what users need, how they find information and what information they are searching for. By listening to users, understanding how they interact with your site or tool, and responding to the needs users actually articulate programs can avoid spending unnecessary time and resources and better serve their users.
What to Test - Site goals, user tasks, testing scripts and metrics
When conceptualizing a website we rarely articulate what users must do, instead, we focus on what our site does.
When to Test - Beginning, Middle and End
Usability testing is a priority when launching a new project, and it is vital to test your interface at each level of the design process.
You should conduct user testing when:
Creating or redesigning a site;
Changing the goals of your site (i.e.:, adding donation capacity to your site);
Who to Test - Participants
The idea of finding individual participants to test your site can be overwhelming and a stumbling block to routine user testing. However you do not need hundreds of testers to obtain good information.
The Nielson Norman group indicates that 5 users can uncover 85% of the major usability issues, and 15 users can find 100%.*
LSNTAP is happy to announce the release of the Word version of WriteClearly. This project is made possible through a partnership with Urban Insight with funding by the Legal Services Corporation.
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