LSC Definition - The B Code: Cases that require limited representation, usually defined by a retainer agreement signed between advocate and client. Generally, these cases fall within the priority areas of specific legal aid program units or offices. "Brief Services" defines the scope of service AND is typically limited to cases that meet the case acceptance protocol (for limited and full representation) of an office. Ex: writing a letter on a client's behalf, completing a form for a client.

Brief Service Unit definition: The Brief Services Unit has a slightly broader scope and is driven by a different decision-tree.Similar to a Hotline that provides advice beyond areas within an office's case handling protocols, a BSU provides limited services to help potentially any caller or client who needs more than advice, but who is not appropriate for full representation (for whatever reason, e.g. resource limitation or legal matter simplicity).

The Grey Area: Pro se persons represent themselves and may or may not contact legal aid for help. If they do contact a legal aid program, they may have already accessed an online service (legal aid or other) that helps them prepare necessary court forms.

Assisted Pro Se, a term typically used to describe the service of providing legal information or assistance to someone, which enables them to better complete forms or the court process on their own. Generally, legal aid programs define these cases as those which do not need a retainer, and cases which require general information about the process versus tailored advice on their rights. Assisted pro se services are often provided by non-attorneys (court clerks, paralegals, interns etc.). These clients may never enter a legal aid program. This type of client can be distinguished as a brief services case when the person is assisted by a legal aid program per their case handling protocols. (i.e. the case meets their guidelines, staff is assigned, a retainer is signed, etc.)

For example, you may help persons complete court forms for their divorce in a class or clinic, and this is brief service. You may not yet have the capacity to help someone complete or answer questions to online services that are helping low-income persons do that same thing. Once that person enters the legal aid delivery system and is helped, brief service is provided.