LiveHelp is a project to allow Web site visitors to ask remotely-located Web Site Specialists for help finding online legal information and resources, including with intake. LiveHelp is available on MontanaLawHelp.org, IowaLegalAid.org, LawHelp.org/LA, LawHelpMN.org, GeorgiaAdvocates.org, and ArkansasLegalServices.org. LiveHelp has been implemented with LivePerson Pro software.

A Web Site visitor clicks on the LiveHelp button to initiate a chat with a legal services staff member or trained volunteer. A remotely-located Web Site Specialist who is logged in to the LivePerson operator dashboard hears a signal indicating that a Web site visitor would like to chat. They accept the request and begin chatting with the visitor through the operator dashboard.

The Operator Dashboard is divided into two halves. The top half displays visitors to the website who have requested a chat. The lower half contains the chatting area and tabs that display various information about the visitor, including geolocation data, pages the visitor has seen on the website, and any referral details.

The website visitor and the website Specialist chat about the online legal information and resources the visitor needs help finding. The Specialist can send the visitor URLs to specific resources through the chat box, or they can escort the visitor to a particular page on the Website using a co-browse feature. The Specialist also has the option of using canned responses for frequently asked questions or referrals to other websites, such as local courts, libraries, or lawyer referral services.

Pre- and post-chat surveys allow the staff person to gather visitor information before they chat and get feedback from visitors on the help they received.

If a staff member is unavailable, the visitor can choose to leave a message and receive the information in an e-mail.