Mail is just about the hardest service to administer. Compared to web sites, databases, firewalls -- just about any other service -- mail is more complicated and more critical. Except the few people who use the mail servers they authored, I think few of us actually understand all the intricacies of the settings we're using. All of us, however, have experienced the user response when one thing gets messed up.
Virtual Training Rules and Notes
* Please DO NOT PUT US ON HOLD. We will hear your hold music and it disrupts the training. If you need to deal with an emergency in your office, put us on mute, or simply hang up and re-dial to rejoin the training when you are available.
* All training material will be available on LStech.Org after the training. (Go to: http://lstech.org. Click on NTAP Technology Trainings on the left. Find your technology category and your training.)
Reminder : Regardless of how useful the software is, the program itself needs to be implemented with support, training and policies to make sure CMS use is meaningful and successful.
Training focus: How to improve use of the CMS system you have.
(Not necessarily encourage you to go out shopping for a new system unless you already are).
Issues & Obstacles:
Obstacles to using software varied, include:
* lack of training or understanding of the system's capacities;
* lack of internal policies regarding CMS usage;
* lack of resources;
* staff resistance;
* technical problems;
General CMS tips
The MOST useful features are those that people know how to use and use on a daily basis.Here are some general tips to help ensure that your staff is using the CMS to its fullest:
1. Run an in-house user group where users (especially those sharing similar job descriptions) have a specific time set aside to talk about what they would like to do on their system so that users can share information or else formulate a specific query or suggestion for IT staff or the CMS developer.
2. Ensure adequate IT support to keep the system running, create custom reports, keep the data clean, and help users learn the system.
One of the most talked about Internet trends is Web 2.0. It's included under web services/XML because web services and XML are a big part of what makes Web 2.0 work. Below are some general resources around Web 2.0.
What is Web 2.0. Everyone's got their own spin on what Web 2.0 is. Tim O'Reilly, who was involved in the brainstorming session from which Web 2.0 was first coined, wrote this article outlining what they originally meant by the term. It's not simply about AJAX or social bookmarking or wikis, but a much larger shift in web design patterns. The end of the article includes a list of core competencies of Web 2.0 companies.
Flash Flash is a multimedia platform for creating Rich Internet Applications(RIA's). It is widely used and is installed on approximately 97.2% of all web browsers. Flash has its own programming language, Actionscript and with support for XML can be used for truly interactive web applications beyond the flashing banner ads usually associated with Flash.
The use of mutlimedia on statewide websites offers the legal aid community ways to provide richer user interfaces and take advantage of delivery formats other than traditional text-based content. The Flash-based A2J interface, for examples, provides a much more user-friendly interface for pro se litigants to fill out forms than html-based forms. Animated movies allow us to demonstrate how to use a web page. Videos allow us to create content that can be used by individuals with low literacy or whose primary languages are not easily reduced to text. Combining multimedia with streaming media servers allows us to extend basic multimedia into real-time communications systems that support video broadcasting (or webcasting), web-based video conferencing, live chat, and e-learning applications. Below are a number of instances of multimedia in legal aid and beyond. For information on developing Flash applications, see the Flash resources article on this site.