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Bouncing Spam Considered Harmful

by Jamie McClelland  (Mayfirst/Peoplelink)

Mail is just about the hardest service to administer. Compared to web sites, databases, firewalls -- just about any other service -- mail is more complicated and more critical. Except the few people who use the mail servers they authored, I think few of us actually understand all the intricacies of the settings we're using. All of us, however, have experienced the user response when one thing gets messed up.


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Training Materials: HTL108 - Roadmap to Starting a LS Hotline: Part I (2005)

About the Hotline Training Center Series

The Hotline Training Center series was created this year in response to questions about how to employ appropriate technology to start, operate, and maintain a quality legal hotline. Because many technology questions are rooted in fundamental decisions around hotline design and implementation, NTAP created this series Roadmap to Hotline Implementation to guide programs considering or in initial stages of start-up of how to effectively create a hotline system -- start to finish.

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Training Materials: HTL101 - Basics in Starting Up a Centralized Intake System (2003)

This page offers an overview of the Training Outline, Presenters, Training Materials, Resources, and links to the Recorded Training.

Training Materials

  • We have created an online version ("book") of the presenters' materials. You can access this content simply by clicking through the links to the Right.
  • Additional resources can be found in the LStech Resource Center under Hotlines and Intake.

Tech Library: 

XML Definitions

Markup Language
A markup language gives you extra information about the main content of a document. HTML (Hypertext Markup Language), for example, tells a web browser how to display a piece of text – whether it should be large, small, in italics, or bold, or even inside a table.


Document Type Definition
A Document Type Definition (DTD) defines the types of data in an XML document. It defines the document structure with a list of allowed elements and attributes.


Conference Materials: PowerPoint Presentations on Cyber Piracy and Net Neutrality

At the recent 2007 Equal Justice Conference, Hugh Calkins, Molly French, and Gabrielle Hammond presented on Cyber Piracy -- the practice of vendors posing as legal aid programs online -- and Net Neutrality -- a concept of keeping the web free and open to all users. Their PowerPoint has been divided into three sections for easier download:

1. Net Neutrality: PowerPoint | PDF

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