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NJP Online Intake Access Questionnaire (for staff)

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1. Have you received any feedback from clients with cell phones who said they had to wait too long to speak to a screener? If so, please briefly describe complaints.
2. Have you received any feedback from clients screened by CLEAR who said they did not receive a timely callback from a CLEAR advocate? If so, please describe complaints.
3. Have you received any feedback from clients screened and sent immediately to speak with a CLEAR advocate who said they had to wait too long to speak with an advocate? If so, please describe complaints.
4. Taking into account that callers not being able to get through has been an unfortunate reality both before and after we made changes, please indicate whether you think this type of complaint has increased, decreased, or stayed about the same in the last 6 months compared with before.
5. Does the callback request procedure work well for your office? What improvements would you recommend?
6. Please provide any other feedback you think would be helpful, including any ideas you might have about increasing access for clients.

 

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