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Montana Legal Services Association HelpLine Survey 2010

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Montana Legal Services Association

HelpLine Survey 2010

 

  1. Did you use the information given to you by the HelpLine?

 

ALL                 MOST              SOME              A LITTLE                    NONE

 

  1. Did the MLSA HelpLine help you solve your problem?

 

YES                             NO                               SOMEWHAT               NOT SURE

 

  1. How many times did you have to call the 1-800-666-6899 Montana Legal Services Association (MLSA) HelpLine before you talked to a person?

 

Number of Times _______

 

  1. Did the HelpLine help you to understand your legal rights and what you can do about your legal problem?

 

YES                             NO                               SOMEWHAT               NOT SURE

 

  1. If the HelpLine did not help you solve your problem, what was the primary reason the problem was not solved?

 

  1. There was a significant change in the problem since I called the HelpLine.
  2. My problem fell outside the scope of the HelpLine resources.
  3. I didn’t understand how to use the information given to me.
  4. I chose not to use the information given to me.
  5. The HelpLine operator was unable to adequately assist me.
  6. The resources the HelpLine referred me to were not helpful.

 

 

  1. After talking to the HelpLine, do you feel you can better handle other legal issues in the future?

 

YES                             NO                               SOMEWHAT               NOT SURE

                                                                                                           

  1. As a result of the HelpLine do you feel you (and or your family) are better off today?

 

YES                             NO                               SOMEWHAT               NOT SURE

 

  1. Are you aware of MLSA’s resources at www.MontanaLawHelp.org ?           

 

YES                                                     NO

 

  1. How would you describe your experience with the MLSA HelpLine?

 

EXCELLENT              GOOD             OK                   MEDIOCRE                BAD   

     

                                                                 

  1. Would you recommend the MLSA HelpLine to a friend or family member with a legal need?

 

YES                                                                 NO

 

 

  1. How was the MLSA HelpLine most helpful to you?

_________________________________________________________________________________________________________________________

  1. In what SPECIFIC ways can MLSA’s HelpLine services be made better?

_____________________________________________________________________________________________________________________________

Survey System: 
paper format
File Attachment: 
AttachmentSize
Microsoft Office document icon Orignal Survey.doc64 KB
Microsoft Office document icon Postcard survey.doc1.13 MB
Tech Library: