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Northwest Justice Project just launched IKE (Information, Knowledge, etc) an Information Management system build on SharePoint.  Part of the project was to create some Best Practices for sharing content. These ideas apply to any information managment system not just a sharepoint system.

  • BE GENEROUS!  Share useful information and knowledge with your colleagues. This includes briefs, pleadings, articles, videos, PowerPoint presentations, email strings and more. IKE’s success depends on each of us sharing with others!
  • A GOOD NAME IS EASY FOR OTHERS TO FIND.  Give each resource a clear, descriptive title. Bad: Jones Motion Good: Motion for TRO Mobile Home Park Closure
  • BE DESCRIPTIVE!  Name your document in a descriptive way so users have a good sense of what it is about. Use helpful keywords so others will be able to find it easily and know its content in a list of search results. Bad:  Motion for TRO.  Good:  Motion for TRO against landlord forcing tenants out to close mobile home park
  • ADD TAGS, TAGS AND MORE TAGS!  A tag is a keyword that helps describe the document.  Some fields have pre-determined tags found in the drop down menus and some fields are “free form”. Select as many tags or keywords as apply to your document under “Substantive Area”, “Issues” and “Advocacy Resources.” Tags are essential for searching and filtering—without tags, no one else will find the document!
  • ADD ADDITIONAL TERMS.  Add additional information describing your document if not provided by the pre- existing tags. If many people add the same term, it may become a tag!  The more terms you add, the easier it is for others to search for and find the resource.
  • SHARE ALL KINDS OF ADVOCACY RESOURCES. Upload and tag non-case related tools such as articles, training materials, PowerPoint presentations, publications and videos under Advocacy Resources.
  • CHANGE YOUR VIEWPOINT.  IKE has several different “views” to display the information. The default is the NJP view. The “Legal Server view” shows additional information imported from LegalServer, like case number, legal problem code, special legal problem code and county.
  • SHARE DIRECTLY FROM LEGALSERVER.  When adding a document to a case file in LegalServer, make sure the “Sync with IKE” box is checked to share it on IKE.  You can uncheck the box for standard forms like retainers, and citizenship certifications.  However, share as many helpful briefs, letters, memos and articles as possible!
  • CHECK YOUR DASHBOARDS OFTEN!  Dashboards offer groups working in a specific area of the law or on a special project a place to communicate and centralize their information. (LSNTAP will ahve another post talking about Dashboards specificaly)
  • DON’T CHANGE OTHER PEOPLE’S DOCUMENTS…  Do not edit or change the substance of a document directly on IKE. Download the resource to your own computer and then make it your own.  Re-share your new version (with a new helpful title!) Of course, if the document is part of a Dashboard and group collaboration, this rule does not apply.
  • …BUT DO ADD TAGS TO OTHER PEOPLE’S DOCUMENTS!  Anyone can add tags, and the more tags, the better. After you read a document, add more applicable issue tags by clicking on “edit properties.”
  •  USE YOUR SEARCHING POWERS!  Enter terms in the search box for best results.  You can use natural language similar to a Google search. Refine the search by clicking on selected fields in the left navigation area and narrow the results down by author or document type.

This workshop will look at online tools that are being used to assist those that have a legal problem and don't have an attorney representing them. They can be in court or in different forums, or they might be dealing with a private party before the case escalates. We will quickly review the building blocks of online self-help: online forms, web chat, and statewide websites and their tools and then focus on new and innovate tools that are coming into place that will be game changers. These include online triage, online self-help forums, SMS Texting for reminders in case, and innovative use of email and websites to serve persons protected by Federal laws in the context of veterans.

Date: Wednesday, September 11, 2013
Time: 1 pm ET / 12 pm CT / 11 am MT/ 10 PT 



  • Claudia Johnson, Pro Bono Net Program Manager LawHelp Interactive

Webinar Details
Register: The training will be held via, so no pre-registration is required. We’ve attached an iCalendar attachment to this email so this event can be easily added to your calendar.

Join the meeting:
Please enter your full name when prompted, followed by your organization information
(i.e. Jillian Theil, Pro Bono Net)

Join the audio conference:
No matter how you join the conference, everyone will be on the same audio call.

By phone:
Join the meeting, click on the phone icon and select "Join by phone." Dial the number and then the conference ID when prompted.

By computer via internet:
Join the meeting, click the phone icon and select 'Join by internet'. Click "Connect."

For more information on how to use the platform, please see this useful resource from LSNTAP.

To see the full schedule of upcoming LSNTAP trainings for the year, please visit For questions about these trainings, please contact Jillian Theil of Pro Bono Net at or (415) 400-8662, or Brian Rowe of Northwest Justice Project at or (206) 395-6094 or through chat.


Advanced Security—Protecting Yourself in the Real World Armed with the concepts from the introductory course, we’ll walk participants through the more complex considerations of deciding what security precautions are likely to make sense for their own infrastructure—both on-site and in the cloud.


Hello everyone! I recently got a question on LSNTAP’s Help Desk about email list providers, so I started looking into it. There seem to be a lot of options out there (see this list on Mashable if the list below isn’t long enough for you!) Whether you want to send out a newsletter or facilitate discussions and whether you want to reach 20 people or 2,000, there’s a provider out there for you! Here’s a run-down of some of the best I found.

mailman_logoMailman is what LSNTAP uses to manage our LSTech and other email lists. It’s free and web-based, making it easy to manage and use. Mailman supports multiple list administrators and comes with built-in archiving; however, one complaint I’ve heard is that there is no reporting feature. See a full list of features on their website.


mailchimp_logoMailChimp is another service which I’ve heard great things about. Unlike Mailman, it does have some great reporting features, which integrate to allow “segmentation,” or choosing which members of your list to send to based on their past activity, location, or a “member rating.” MailChimp also supports multiple list administrators with different levels of access and can integrate with Google Analytics. Overall, it seems to be very user-friendly. See a full list of features on their website. Unlike Mailman, MailChimp isn’t free – unless you have fewer than 2,000 subscribers and send fewer than 12,000 emails per month. If that seems pretty do-able, then great! If you’ll need more emails or more subscribers, it’ll only cost you $10-$15 per month.

Note: MailChimp and Mailman are the only providers that I have any direct experience with, and of the two, I’d recommend MailChimp. Keep reading for more.


zoho_mail_logoZoho Mail is a web-based mail service designed for businesses. It handles not only email lists, but also your regular email, calendars, chat, and more. Prices range from free (for five users and limited capabilities) to $36 per user per year. If this sounds like something you’re looking for, check out the full list of features and prices on their website.


l-soft logoL-Soft, and particularly LISTSERV Email List Management Software is the original email list manager. It supports several different types of lists (newsletters, announcement lists, moderated and unmoderated lists), automatically archives content, offers a template gallery for emails, and includes support for RSS feeds. It’s not cheap, though – a “perpetual license” will cost you anywhere between $2,500 and $25,000, depending on your needs. For a full list of features and pricing, see their website. allows you, through a series of different services, to send personalized emails (it supports mail merging) to an unlimited number of addresses and track who opens the emails, clicks links, or loads images. It also has a “verify” feature which will check that the addresses on your list are still functional. Each of its services must be purchased separately, for prices ranging from $39 to $299. See a full list of prices and products on their website.


aweber is a versatile service particularly tailored to sending newsletters. It offers a variety of templates as well as sign-up forms, RSS support, autoresponses, and detailed statistics on your list. It also supports subscriber segmenting – that is, you can target subscribers based on their past actions. See a full list of features on their website. AWeber will run you $19 per month for up to 500 subscribers, though the first month is only $1. Pricing information is available on their website as well.


campaign monitor logoCampaign Monitor is a great choice if you want something full-featured and aren’t afraid of doing a bit of coding. Campaign Monitor allows you to easily design your own email templates, supports RSS, keeps very detailed statistics, links to social media, supports subscriber segmentation and unlimited lists… the list goes on. There are far too many features to list; see the full listing on their website. All of this isn’t terribly expensive, either: plans start at a 500 subscriber/2,500 emails per month limit for $9 a month.


constant contact logoConstant Contact is another solid, relatively simple-to-use choice. You can customize your email templates and drag-and-drop to add content, integrate with social media, and keep track of results, all with what seems to be a pretty easy user interface. Check out all the features on their website. Pricing starts at $10.50/month for nonprofits with up to 500 contacts, although you can try it free for two months and up to 100 contacts.


feedblitz logoFeedBlitz is a service that monitors blogs and RSS feeds and converts them into email digests, delivered regularly to subscribers’ inboxes. It’s compatible with a number of blogging platforms like Blogger, WordPress, Joomla, Drupal, and FeedBurner. If you’ve already got a great blog and just need to get it into the hands of people who need it, this is a great way to do so! Pricing for 100-499 email subscribers is $9.98/month.


graphicmail logoGraphic Mail links together SMS (text messaging), email, and social media. Like many of the other services discussed, Graphic Mail offers a variety of templates for emails, as well as a platform for sending mass texts, building mobile sites, and integrating with social media. They offer free email marketing of up to 10,000 emails per month for nonprofits; adding the other services would cost around $30 per month for 10,000 subscribers.


getresponse logoGetResponse is focused mostly on email marketing and by all accounts, does a great job of it. It features autoresponders that allow you to customize offers, email subscribers on their birthdays, and more; has easy-to-use email and landing page creators; integrates with social media; and tracks everything with detailed analytics. Check out all their features on their website. Pricing begins at $15/month for 1,000 subscribers, plus they’ll take 50 percent off for nonprofits.



Some of these services (where noted) offer nonprofit discounts; I couldn’t find any comparable services on TechSoup’s website. If anyone knows of a service with nonprofit discount or just a good one that I didn’t mention, please tell us in the comments section!

Happy emailing!


Hello everyone! Don't forget to join us one week from today for a great follow up webinar on Cloud Security! Part II, Advanced Cloud Security, will build upon the concepts from the first webinar. If you missed Part I, no worries - check it out on our blog!


  • Joshua Peskay is the co-founder of RoundTable Technology, an Idealware Expert Trainer
  • TBA

By Idealware

To join:

Start Time: 10am Pacific / 11am MST / Noon Central / 1PM Eastern on Wednesday, 28 August 2013.

Hope to see you there!