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It is great to see an innovator from the TIG community win this award!

Pro Bono: Illinois Legal Aid

Critical legal needs of our population go unserved daily. Although the individual efforts of members of the legal professions to handle matters pro bono or at reduced cost are commendable, matters would be far worse if we did not have the efforts of innumerable pro bono organizations that not only deliver legal services but also frequently provide a vehicle for individual lawyers and others to volunteer their time effectively.

Illinois Legal Aid has greatly assisted in this effort by creating the Illinois Statewide Online Access System. Developed under the leadership of Gwendelyn Daniels, technology director of Illinois Legal Aid Online, this two-year-plus project was, in the words of the nomination, "designed to streamline the delivery of free legal services in Illinois by directing people seeking civil legal assistance to the best service available for their legal issue in their geographic area" and "is scalable, highly customizable, and it can be easily integrated into existing enterprise systems used by legal aid and pro bono programs." This is an invaluable contribution to pro bono efforts, one which could well be copied throughout the remainder of the nation.

Read more:


Hello, I’m I Chen Wu. I have just joined the Northwest Justice Project as an Experiential learning intern recently. Currently, I’m an undergraduate student in the University of Washington pursing a Bachelor of Science degree in Informatics. I will be working as a part time intern every Tuesday and Thursday afternoon. I’m an outgoing person who likes to make new friends. I’m also a huge fan of playing sports. I like to play basketball, go surfing and snowboarding in different seasons during my free time and vacations. In the following 5 months, I will be helping to facilitate, and create online community for Legal Aid technologists through blogging, creation of multimedia online content and communication with the National Legal Service community.  I’m really excited and looking forward to learn many new things from this community and opportunity!


This year LSNTAP & PBN looked at a new capacity, called triage, that can help make intake more efficient and robust by guiding litigants to the most appropriate resources and services. This webinar will review the differences between intake, online intake and triage, explore and how expert systems can help maximize limited resources while improving client services. We will hear about robust online intake and triage projects underway or planned in Washington, DC, Illinois, Massachusetts and New Mexico. Panelists: Gwen Daniels, Director of Technology Development, Illinois Legal Aid Online Mike Grunenwald, Senior Project Specialist, DC Bar Pro Bono Program Liz Keith, LawHelp Program Manager, Pro Bono Net Gordon Shaw, Managing Attorney, Massachusetts Justice Project

20 is doing a survey on Law Help Interactive and Document assembly, Please take a few minutes to respond to the survey.

We are excited to release our annual LHI survey!  You can access it here: This survey helps us collect information and feedback on Pro Bono Net’s performance this past year.  We use the responses for our final evaluation to LSC and other funders of the project and to plan and improve the training, support, and technology that are all part of the LHI bundle.


Please share the link with those in your staff that use LHI on a daily basis, or manage the project, or write grants or reports for the project, and your partners that might use the online forms. We want to collect feedback from a variety of LHI constituents. We are interested also in feedback from those who don’t have an active online form project on LHI, but are looking into it.


We ask you that you please respond to the survey by 1/31/2014 if at all possible.


As an incentive to answering the survey, we are going to be doing a Raffle at the TIG conference.


Those who answer the survey by 1/14/2014 ('Twas the night before TIG, when all through the house....) will be entered into a raffle that will take place at the TIG conference. You don’t need to be present at the TIG conference to be entered into the raffle.


Here is to seeing how many answers come in between now and 1/14!


We need a volunteer to pick the winner at TIG. So if you are coming to TIG and interested, let us  know.


On another note, we still have seats at the LHI Live training in January two days before TIG. If you are coming to TIG please consider joining us. For more information go here:


Lastly, I’ll be out all of next week for some holiday R&R. Mirenda will be here some days next week, and we have inbox support coverage. If anything urgent comes up please email us at the inbox,


Thanks and happy holidays!