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Process Mapping for Civil Legal Services

Aug
26
 

 

In a landscape of declining budgets and increasingly need, sometimes small innovations can have a big impact. Process improvement and workflow mapping are ways to identify existing inefficiencies or missed opportunities, and solve issues in innovative and holistic ways. From internal processes to service delivery to volunteer management, this webinar will highlight approaches and techniques to help identify, automate and simplify routine activities and reduce complexity. We will explore three examples from the community and hear an overview of how process mapping can improve organizational performance and outcomes.

Adam Heintz, Legal Services NYC 
Susan Zielke, Land of Lincoln Legal Assistance Foundation
Matthew Burnett, Immigration Advocates Network
Mike Grunenwald, Program Coordinator Pro Bono Net
Brian Rowe, LSNTAP

Please take our survey here
https://www.surveymonkey.com/r/82D66Q7

All the slides can be found at
http://www.slideshare.net/LSNTAP/new-advocacy-and-self-advocacy

Links as they appear in order
http://www.lsc.gov/sites/lsc.gov/files/LSC_Tech%20Summit%20Report_2013.pdf 

https://vimeo.com/121695906

http:// www.thesoutherninstitute.org/docs/publications/Process%20Map%20Brief%20Final.pdf 

http://www.iltanet.org/MainMenuCategory/Archives/PeertoPeerArchives/August2006/GettingWorkflowtoWork.txt