LEGAL AID OF NEBRASKA - RFP- Expert System Development
LEGAL AID OF NEBRASKA - REQUEST FOR PROPOSALS
Expert System Development
Legal Aid of Nebraska (LAN) is a private, state-wide, non-profit law firm providing civil legal services to individuals throughout Nebraska who meet the eligibility requirements promulgated by the Legal Services Corporation.
LAN is initiating this Request for Proposals (RFP) to solicit responses from vendors interested in creating an “expert system” to guide self-represented litigants (SRLs) through an informational/educational process that will result in forms and instructions for SRLs.
- PURPOSE AND DESCRIPTION:
LAN is initiating this Request for Proposals (RFP) to solicit responses from vendors interested in creating an “expert system” in specific substantive areas. For purposes of this RFP, an “expert system” is one that contains a sufficient knowledge base to address self-represented litigants’ questions, of increasingly complexity, in the areas of landlord/tenant law and debtor/creditor law.
Depending SRLs’ answers, the SRL will be directed to the appropriate solution:
- Informational videos;
- Legal forms (made available through A2J Author) relevant to the substantive area, with step by step instructions for completion & how to present their case in court; and
- A referral to the LAN intake line, the Nebraska Volunteer Lawyers Program in the form of a completed application based on data provided by the SRL or other appropriate community agency.
LAN anticipates that the expert system will be a free-standing web-based product that also can be accessible through particular portals, i.e., LAN’s website or The Nebraska Judicial Branch website.
Our goal is two-fold: to divert calls for assistance where the limit of our service consists of advice and the provision of forms; and to assist in removing the procedural barriers that prevent ordinary citizens, who cannot afford an attorney and/or are ineligible for LAN services, from effectively representing themselves in court. The means of obtaining the goal is the creation of a virtual self-help web portal where citizens can obtain the required self-help information, tutorials, tools and forms necessary to represent themselves.
As such, the goal of this RFP will be to create an expert system a SRL can use to answer simple questions, obtain the information and forms necessary to prepare to defend/prosecute a civil case in county court, apply for help through an on-line application or obtain a referral to an appropriate agency in the community.
The end product should be a “beta” model of a statewide triaging portal for Nebraska that would collect data from a person with a civil legal issue and, using algorithms within the expert system refer the user to a specific URL for the most appropriate online resource or to one of a number of programs participating in the portal-based referral process. The expert system would receive as inputs information on the nature of the civil legal issue, the complexity of the issue, the capacity or sophistication of the user, and the desired referrals or referral parameters of participating resources and programs. The system will produce as its output the optimum referral for that user.