User login

Blog Posts

Displaying 1 - 5 of 568
Enter keywords to search the current selection of blogs
Jul
22
 

A 5 part video series on "Website Design" by idealware is part of our online training and covers important aspects one must consider when creating a legal aid organization's website. We added closed captioning to this series to improve the accessibility of these videos.

'Defining Your Website Goals' - Helps you narrow your website's goals to make sure it fulfills it's purpose in the most effective way possible.

'Is your Website Usable?' - Describes ways to ensure your website is usable and valuable to your audience. 

'Improving Your Website's Accessibility' - Explains how to make your website accessible to all, including those with disabilities or other limitations, so as to provide equal access to justice for everyone.

'Auditing Your Website's Design, Content, and Forms' - Describes the importance of the content, appearance and navigation of your website and the message it sends to your audience.

'Optimizing Your Website For Search Engines' - Explains how to optimize your website's content so it appears more prominently in search results.

This video series, along with all of our online training videos, are archived on our Youtube channel NTAPvideos. Please subscribe to our channel!

Jul
20
 

 

 

In this webinar we learned what VoIP and Unified Communications is and how it was implemented at Northwest Justice Project and Legal Aid Services of Oklahoma. A Unified systems gives it’s users far more flexibility than a traditional system. In the past a number would be tied to a single phone in a unified system not only can you have it ring through to some combination of your computer and multiple phones you can change it on the fly and even automate it to change depending on the time of day.

 

In addition since everything is unified record keeping is much easier. The system can be easily set up to do things like keep track of every single call you make, handy both for improving services and for grant reporting.

The big catch is to get all these benefits you need to put some thought into setting up the system. Something to watch out for that was highlighted during this webinar is a sub par connection to the internet. It is important to spend necessary money to get a connection that not only has the required capacity but also the more reliable connection. Providers targeting consumers rather than business tend to have more down time, and when your entire operation runs through the internet that can cripple you while it’s happening.

Presented by

William F. Guyton, Jr. - Director of Information & Technology

James Logan - Northwest Justice Project

 

Here are the materials used in James’s presentation and William’s presentation

 

A survey can be found here, filling it out helps us produce more and better content for you.

A handy tool mentioned is HelloFax, a more civilized alternative to the fax machine.

Jul
13
 

Lean the LawLearn The Law is a repository for useful classes, checklists, and trainings that are community created and freely available. Here they take legal problems and break them down into small steps and then walk the user through them one at a time.

 

Checklists are an underrated tool, the book The Checklist Manifesto was written on the topic and and was one of the inspirations for Learn The Law. In addition to going into a lot of detail on how they work and how to make good checklists it explores some of the stories of how they are being used around the world.

 

Without diving too deep here a few of the things checklists can do

 

  • Break large tasks into manageable pieces

  • Insure no details are missed

  • Visually progress through a task

 

Here is a screenshot from one of the checklists. We can see it has broken the task down into discrete tasks, provided guidance and the resources required at each step, and shows visually how far along in the process we are. This is simple enough that someone representing themselves could use this, at the same time an attorney can use this as they go to double check and make sure they didn’t overlook any steps.

 

Creating your own checklist is easy, there are detailed instructions provided here. Pretty much anything which as a definite start and end and doesn’t have very much variation is suitable for adaption. The value of these resources grows exponentially with the amount of content so I strongly encourage everyone to check this out and if it seems like something that would be handy make something. Remember that you don’t have to start from scratch, if there is something you like that is for another state there is a good chance you can reuse some of the structural elements.

 

This video is a bit old but some of the people involved in Learn the Law talk about it.

 

Jul
12
 

 

 

Logos of Idealware, LAF Chicago, and LoL Legal Assistance

We had a good turnout for this week’s webinar, if you missed it or if you want a refresher you can watch it here. In this webinar we talked about what process mapping is, how to apply it, and then some discussion of how the panelists have used it themselves.

 

 

Karen Graham, Idealware

Vivian Hessel, LAF Chicago

Susan Zielke, Land of Lincoln Legal Assistance

 

As usual we also have the accompanying slides and a survey.

 

And finally we have some sample works from the speakers

 

Some sample case acceptance policies for various topics.

Bankruptcy CAPS

Consumer CAPS

Education CAPS

Family Standardization CAPS

 

Land of Lincoln's LARC High Level Intake Process, both a draft and the final copy

LARC Intake Draft

LARC Intake Final

 

 

 

Jul
5
 

Today we are sharing two video packs created by Atlanta Legal Aid Society. If you use all the provided resources and add the appropriate information to the slides, tweak the transcript, and follow one of the video editing guides provided you can make your own custom video. The software is free and you probably already have some sort of microphone so all it takes to create a video is a couple afternoons of free time. All the resources and much more can be found at ShareLawVideo.org.

Today we are sharing two video packs created by Atlanta Legal Aid Society. If you use all the provided resources and add the appropriate information to the slides, tweak the transcript, and follow one of the video editing guides provided you can make your own custom video. The software is free and you probably already have some sort of microphone so all it takes to create a video is a couple afternoons of free time. All the resources and much more can be found at ShareLawVideo.org.

 

Windows Moviemaker

Food Stamps Slides

Medicare Slides

 

To start things off grab one of the presentations linked above and open it up. The minimum you need to do is replace all the red text with the appropriate information. If you want to go the extra mile you can do some more tweaks, you might add a slide or two to highlight some especially useful resources in your state or something similar. Something else to keep an eye on is the date, if the resources are a couple years old it would be wise to double check things to make sure nothing has changed in the intervening time.

 

Food Stamp Script

Medicare Script

 

For some people, myself included, a script really helps me do my best performance. In a

ddition to making sure you hit all the important points it does a couple things. It frees you up from having to think of the concepts and focus on speaking clearly and with a good rhythm. A side effect of this is this gets rid of a lot of the verbal pauses, ums and ahs sound very unprofessional.

 

Something else to do when recording to save time, every time you mess up a line be silent for a moment and then restart the line/paragraph. Consciously adding that space makes it much easier to trim and splice together one good audio track.

 

Apple iMovie

Using Moviemaker

Using iMovie

 

Moviemaker comes with packaged with Windows and iMovie with OS X, they are both designed to be simple video editors for people new to editing. Using the appropriate guide above you should be able to finish a video without any trouble. One thing to note is less is more when it comes to transitions, working with slides you should stick no transition or if you must fast fades or dissolves, it’s hard to do much more and not have it look tacky.

 

CC BY-NC 4.0

 

Pages